Shipping & Returns
Shipping & Returns Policy
At Stories with Starlight, we strive to ensure a seamless shopping experience. Here’s what you need to know about our shipping, returns, and replacement policies:
Shipping:
We offer free shipping on orders over $99 within Australia and New Zealand. For smaller orders, we have the following flat rate shipping options:
- Economy: $11.35
- Expedited: $15.00
Delivery typically takes 5-7 business days within Australia, and 10-14 business days for New Zealand.
All orders are shipped in eco-friendly packaging, and we’ll send you email tracking details once your order has been dispatched.
Returns & Replacements:
If your order is lost or damaged during shipping, we are happy to assist with a replacement or refund.
- Replacements or refunds are available for lost or damaged orders.
- Returns for change of mind are not accepted.
- Please contact us within 7 days of receiving your order (or the shipping confirmation date for lost orders) to request a replacement or refund.
How to Request a Replacement or Refund:
- Contact us at [your email address] with your order number and photos of any damaged items.
- Our team will review your request and assist you with the next steps.
Thank you for supporting Stories with Starlight! 🌟